Delivery Policy
Delivery charges
Delivery charges are based on the delivery location and will be confirmed during checkout.
- UK Mainland: £16 delivery, or free delivery on qualifying orders over £100
- UK Highlands and Islands: £25
- Northern Ireland, Isle of Man and Isles of Scilly: £25
- Channel Islands: £25
- International delivery: Available destinations and charges will be shown at checkout
Some large, heavy or unusually shaped products may require an additional delivery charge. We will contact you before dispatch if this applies.
Dispatch and delivery times
We aim to dispatch stocked products as promptly as possible. Delivery times can vary depending on product availability, destination, courier services and public holidays.
Unless a different delivery period is stated on the product page or agreed with you, orders will be delivered within 30 days.
Some products are made to order, supplied to order or subject to an extended manufacturer lead time. Where known, this will be shown on the product page or confirmed after the order is placed.
If an order contains products with different lead times, we may contact you to discuss whether the order should be dispatched together or separately.
Tracking
Where tracking is available, dispatch and tracking information will be sent by email once your order has left us.
Tracking information may take a short time to become active after the courier has collected the parcel.
International orders
UK VAT may be removed at checkout where applicable.
International customers may be required to pay local import VAT, customs duties, clearance fees or carrier handling charges when the goods arrive in the destination country. These charges are not included in our delivery fee and remain the customer’s responsibility.
Delivery times for international orders may be affected by customs processing.
Delayed, missing or damaged deliveries
Please contact us as soon as possible if:
- Your delivery is significantly delayed
- Tracking shows the parcel as delivered but you have not received it
- The parcel arrives damaged
- Products are missing or damaged
Please retain the parcel, packaging and shipping label, and provide photographs where possible. We will work with the courier to investigate and resolve the issue.
Delivery address
Please check that the delivery address and contact information supplied during checkout are complete and accurate.
Contact us promptly if you notice an error. We may be unable to change the address once the parcel has been dispatched.
Contact us
For delivery questions, product lead times or international shipping enquiries, please contact Scooby Upgrades through our Contact page.
The 30-day default reflects UK online-selling rules, while zero-rating exported goods depends on meeting HMRC’s conditions and retaining evidence of export.















