01233 746 622
01233 746 622
Subaru Impreza 1992-2000 (GC/GF)
Subaru Impreza 2001-2002 (GD/GG Bugeye)
Subaru Impreza 2003-2005 (GD/GG Blobeye)
Subaru Impreza 2006-2007 (GD/GG Hawkeye)
Subaru Impreza / WRX STI 2008-2013 (GR/GV)
Subaru WRX STI 2014-2021 (VA/VAB)
Subaru WRX 2025
Subaru Forester 1996-2002 (SF)
Subaru Forester 2003-2005 (SG early)
Subaru Forester 2006-2007 (SG facelift)
Subaru Forester 2008-2013 (SH)
Subaru Forester 2014-2018 (SJ)
Subaru Legacy 1992-2003
Subaru Legacy 2003-2009
Subaru Legacy 2009-2014
No Subaru selected

Refund and Returns Policy

Refunds & Returns Policy

Overview

Scooby Upgrades is operated by EKS JDM Ltd. We want you to be satisfied with your purchase and will deal with returns fairly and in accordance with UK consumer law.

This policy applies to products purchased through scoobyupgrades.com. It does not affect your statutory rights.

Change-of-mind returns

For online purchases, consumers normally have the right to cancel an order within 14 days of receiving the goods. You must then return the goods within 14 days of telling us that you wish to cancel. (Legislation.gov.uk)

In addition to your statutory cancellation rights, we offer a goodwill returns period of up to 30 days from delivery.

For returns requested between 15 and 30 days after delivery, the product must be:

Please provide your order number or other proof of purchase.

Inspecting products

You may inspect a product as you reasonably would in a physical shop. However, we may reduce the refund where unnecessary handling, installation, use or attempted fitment has reduced the product’s value. (Legislation.gov.uk)

Before fitting a part, please check that:

Please contact us before fitting the product if you are unsure about compatibility.

A product that has been fitted, marked, modified, damaged or used cannot normally be returned simply because you have changed your mind. This does not affect your rights where the product is faulty, incorrectly supplied or not as described.

Faulty, damaged or incorrectly supplied goods

Please contact us as soon as possible if a product:

Consumers normally have a 30-day short-term right to reject goods that are faulty, not as described or unfit for purpose. Other rights, including repair or replacement, may continue after the first 30 days. (GOV.UK)

Please provide your order details and, where appropriate, photographs or other information showing the issue. We may need to inspect or test the product before confirming the appropriate remedy.

Where we confirm that the product is faulty, damaged or incorrectly supplied, we will cover reasonable return costs or arrange another suitable return method.

Vehicle compatibility and fitment

Vehicle parts can vary according to model, production date, engine, transmission, trim level and previous modifications.

Customers are responsible for checking the information shown in the product listing before ordering and fitting a part. Please contact us before ordering if you require help confirming compatibility.

This does not limit your rights where we have incorrectly described a product or supplied the wrong part based on information you provided to us.

We strongly recommend that performance and safety-related components are fitted by a suitably qualified professional.

Special-order and personalised products

Products made to your specification, clearly personalised or specially manufactured for you may not qualify for change-of-mind cancellation. (Legislation.gov.uk)

We will identify relevant products or orders before purchase wherever reasonably possible.

This exclusion does not apply where the goods are faulty, damaged, incorrectly supplied or not as described.

Sale and discounted products

Sale and discounted products have the same statutory consumer rights as products purchased at full price. (GOV.UK)

They may be returned under this policy unless the product was clearly sold as used, damaged or incomplete and the relevant issue was explained before purchase.

How to request a return

Please contact us through the website or call 01233 746 622 before sending anything back.

Please include:

Do not return products directly to the manufacturer unless we specifically instruct you to do so.

Return address

Once your return has been agreed, send it to:

Scooby Upgrades / EKS JDM Ltd
Little Luckhurst Farm
Love Lane
Headcorn
Kent
TN27 9HL

Please package the product securely. We recommend using a tracked delivery service and suitable insurance for valuable items. Keep your proof of postage until the return has been completed.

Return postage

For an ordinary change-of-mind return, you are responsible for the cost of returning the goods.

Where you exercise your statutory cancellation right, we will refund the basic standard outbound delivery charge. Additional amounts paid for an upgraded, express or premium delivery service are not normally refundable. (GOV.UK)

Original delivery charges and reasonable return costs will be refunded where the product is confirmed to be faulty, damaged, incorrectly supplied or not as described.

Refunds

We will notify you when your return has been received and inspected.

Approved refunds will be made to the original payment method. We may withhold the refund until we have received the goods or you have supplied evidence that they have been returned.

Where statutory cancellation rights apply, refunds will normally be processed within 14 days of receiving the returned goods or evidence that they have been sent back. (Legislation.gov.uk)

Bank and card-provider processing times may mean that the payment takes additional time to appear in your account.

Exchanges

Where stock is available, we may offer an exchange for an alternative or replacement product.

Any difference in price and any additional delivery costs must be paid before the replacement is dispatched. In some cases, we may process the original product as a return and ask you to place a new order.

Need help?

For questions about a return, refund or product problem, contact us through the Scooby Upgrades website or call:

01233 746 622

Nothing in this policy excludes or restricts your statutory consumer rights.